Our Services

Retention Marketing Services

Most brands treat email like a broadcast channel. They build a welcome series, set up abandoned cart, and then spend the rest of their time blasting the list until open rates collapse and everyone unsubscribes. That's not retention. That's attrition with better-looking graphics.

Sticky Digital does something different. We manage the full lifecycle — email, SMS, loyalty, and subscription — as a connected system, not a collection of individual sends. Every campaign we build, every flow we wire, every offer we structure is designed around one question: what will make this customer buy again, stay longer, and tell someone else?

We're a Klaviyo Platinum Partner and the only agency that works exclusively in retention. No paid media. No SEO. No brand design. Just the part of the business that most agencies treat as an afterthought — and that accounts for 30–50% of your total revenue when it's done right.

Email & SMS Programs

Campaign and automated flow revenue, built to compound. We architect the full program: segmentation strategy, flow infrastructure, campaign cadence, and creative direction. Our clients don't just send more emails. They send the right emails to the right people at the moment it actually matters.

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Loyalty & Rewards

Programs that change purchase behavior, not just reward it. Most loyalty setups are a points scheme no one thinks about until checkout. We design programs that shift customer behavior upstream — increasing purchase frequency, AOV, and the kind of engagement that shows up in LTV, not just redemption rate.

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SMS Subheader

With a comprehensive toolkit of testing strategies, we ensure every SMS reaches the right person, at the right moment, with the right message.

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Subscription Growth

Churn reduction and subscriber retention for brands on Recharge, Stay.ai, and Ordergroove. The best acquisition strategy for subscriptions is keeping the subscribers you already have. We build the flows, cancellation interventions, and winback sequences that make that true.

Subscription Programs Subheader

Our subscriptions services are tailored to match your customers’ unique behaviors and preferences, sparking repeat purchases and boosting their lifetime value. We’re pros at reducing churn, fostering lasting relationships and opening the door for cross-selling opportunities. Ready to seamlessly integrate into your customers’ routines?

Check out how we leveraged SMS marketing + subscription services to successfully promote Ascent Nutrition’s products, while amplifying the brand visibility of its sister store, Ascent Hemp.

Case Study: Ascent

Retention Audits

A full diagnostic of your current email and SMS program against every lever that drives repeat purchase rate. We tell you exactly what's working, what's costing you revenue, and what to fix first. Most audits we run surface $50K–$200K in identifiable revenue gaps within the first 90 days.

Loyalty Programs Subheader

Boosted engagement, happier customers, repeat purchases and more. To us, loyalty isn’t just a program - it’s a personalized experience leaving every customer feeling like royalty. Ready to take your brand to the next level? 

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Who we work with

DTC brands on Shopify doing $5M–$100M+ in annual revenue, primarily in beauty, wellness, food and beverage, and apparel. Brands that have an acquisition engine and need the retention side to match it.

We take on a small number of clients at a time. That's not positioning — it's how we deliver the quality we're known for.

Direct Mail Subheader

It’s personal, tangible and impossible to scroll past. Combined with your digital strategy, direct mail is a powerful tool that amplifies your brand’s message, brings your vision to life and ensures you stand out in the crowd. Ready to turn every touchpoint into a lasting impression?

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Everything else

  • Reviews

    We boost conversions by making reviews easy, showcasing impactful feedback, and integrating it into our marketing to build trust and drive sales.

  • Push

    We send targeted push notifications that engage customers, highlight key offers, and encourage immediate action (even when they might be ignoring your texts).

  • Wallet Passes

    Boost loayalty program participation and brand engagement with integrated wallet passes tha allow puch notifications without building an app.

  • Retention Audits & Strategy

    Our audits will forever change how you see your retention program. We will create a path to significantly increase your customer LTV.

With the best strategists in the industry, Sticky Digital’s expertise spans reviews, push notifications, wallet passes and more - each tailored to elevate your marketing game and boost your ROI year after year. Through meticulous retention audits, we dissect your current strategies to uncover hidden opportunities, fine-tune your approach and deliver dynamic solutions for long-term success.

At the heart of our strategic guidance, we convert raw data into actionable insights, empowering you with a unique edge in the ever-evolving eCommerce landscape. 

Ready to make your retention strategy stick?